We read every email and respond within 24 hours, usually faster.
If you encounter child sexual abuse material (CSAM), credible threats of violence, doxxing, or any imminent safety threat, report it immediately:
Catcher has zero tolerance for CSAM. We report all credible CSAM to NCMEC and law enforcement without notifying the offender, as required by 18 U.S.C. § 2258A. Accounts engaged in this activity are permanently banned.
Open the Catcher app, go to Profile → Settings → Delete Account. Deletion permanently removes your profile, posts, comments, messages, and vault. Backup data is retained for up to 30 days for recovery purposes, then fully purged. You can also email us at info@isocialize.me to request deletion.
On the login screen, tap "Forgot password". We'll email you a secure reset link. The link expires in 60 minutes. If you don't see the email, check spam or contact us at info@isocialize.me.
Videos take a few seconds to a few minutes to process after upload. If your video has been "processing" for more than 10 minutes, try posting it again with a smaller file or shorter duration (max 3 minutes, 500 MB). Make sure you're on a stable connection. If the problem persists, email us with your username and the approximate time you posted.
Tap the three-dot menu on any post, profile, or message and select Report. We review every report within 24 hours. For urgent safety issues (CSAM, credible threats), email us directly with URGENT in the subject line.
Open their profile, tap the three-dot menu, and select Block. Blocked users can't view your content, message you, or interact with your account. Unblock them anytime in Settings → Privacy → Blocked Users.
The AI Card Scanner currently supports Pokémon TCG cards only, including English-language sets from Base Set (1998) through current sets, and Japanese-language sets where indexed. Sports cards, Magic: The Gathering, Yu-Gi-Oh!, and other categories can be added to your vault by manual entry — just tap "Add Card" and fill in the details. We're working on expanding AI coverage to additional categories in future updates.
AI condition scores (1–10) and value estimates are estimates and opinions only. They are not affiliated with or equivalent to grades from PSA, BGS, SGC, CGC, or any other professional grading service. Don't rely on them for buying, selling, trading, or insurance decisions. For certified grading, submit cards to a licensed grading company.
In the Catcher app, go to Profile → Settings → Notificationsto manage individual categories. To turn them off entirely, go to your iPhone Settings → Notifications → Catcher and toggle "Allow Notifications" off.
Email info@isocialize.me with the subject "Data Export" from the address on file for your account. We'll send a JSON archive of your profile, posts, comments, messages, and vault within 30 days, as required by GDPR and CCPA.
Catcher respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). If you believe content on Catcher infringes your copyright, send a takedown notice to our designated DMCA agent.
Designated DMCA Agent
Transcend Technologies, Inc. (DBA SupaCode, iSocialize)
Attn: DMCA Agent
300 Delaware Ave, Suite 210 #426
Wilmington, DE 19801
Email: info@isocialize.me (subject: DMCA Notice)
Phone: 1-917-438-7005
A valid DMCA takedown notice must include:
We will respond expeditiously to valid notices and remove the allegedly infringing content. We also forward the notice to the user who posted the content, who may submit a counter-notification.
Counter-notifications
If your content was removed and you believe the takedown was a mistake or misidentification, you may submit a counter-notification including: your contact info, identification of the removed material, a statement under penalty of perjury that you have a good-faith belief the material was removed in error, consent to jurisdiction of the federal district court for your address (or Delaware if outside the US), and your physical or electronic signature.
Repeat infringer policy
Catcher terminates accounts of users who are determined to be repeat copyright infringers, in accordance with 17 U.S.C. § 512(i).
Note: filing a knowingly false DMCA notice may result in liability for damages under 17 U.S.C. § 512(f). Submit a notice only if you have a good-faith belief that use of the material is not authorized.
Privacy or data request: info@isocialize.me with subject "Privacy Request"
Account deletion: In-app at Profile → Settings → Delete Account, or email info@isocialize.me
Bug report: info@isocialize.me with subject "Bug Report" — include your iOS version, app version, and steps to reproduce
Press / partnerships: info@isocialize.me with subject "Press"
Catcher is operated by Transcend Technologies, Inc., DBA SupaCode and iSocialize. Response times are typically under 24 hours, longer on weekends and US holidays.